Terms of Service

Palm Beach Dry Ice Blasting

Effective Date: 01/30/2025

1. INTRODUCTION

1.1 These Terms of Service ("Terms") govern the provision of services by Palm Beach Dry Ice Blasting ("Company," "we," "us," or "our") to any customer ("Client," "you," or "your"). These Terms outline the rights, responsibilities, and obligations of both the Company and the Client regarding the services provided.

1.2 By booking an appointment with us, you acknowledge that you have read, understood, and agreed to abide by these Terms. If you do not agree with any part of these Terms, you should not proceed with booking our services. These Terms constitute a legally binding agreement between you and the Company.

1.3 The Company reserves the right to update, modify, or change these Terms at any time without prior notice. Clients are responsible for reviewing these Terms periodically to ensure compliance with any updates.

2. DESCRIPTION OF SERVICES

2.1 Dry Ice Blasting – We utilize dry ice in conjunction with a specialized blasting machine to remove contaminants, dirt, grime, and oxidation from the underside of vehicles. This process is a cosmetic restoration service primarily intended for high-end vehicles. It does not involve mechanical repairs or structural modifications to the vehicle.

2.2 Anti-Corrosive Coating – We offer anti-corrosive coating services to help protect vehicle components that are prone to corrosion. We exclusively use Aegis by IGL Coatings, a high-quality protective coating designed to extend the longevity of treated parts.

2.3 Service Limitations –

  • Our services are designed for automotive restoration and cosmetic improvement. While dry ice blasting is safe for most surfaces, we do not guarantee suitability for all materials or applications.

  • Dry ice blasting does not repair or replace mechanical components, wiring, or structural issues.

  • Clients acknowledge that hidden defects (such as rusted components, worn seals, or pre-existing damage) may become more apparent after cleaning and that the Company is not responsible for any such discoveries.

3. BOOKING POLICY

3.1 Private Property Notice – The Company operates from a private property. Clients and any accompanying individuals are strictly prohibited from entering the premises without a confirmed appointment. Unauthorized entry may result in denial of service and removal from the property.

3.2 Booking Process – Clients cannot book appointments directly through any online scheduling system. To schedule a service, you must contact us through one of the following methods:

  • The "Contact Us" form on our website.

  • Phone call, text message, or email communication.

3.3 Deposit Requirement –

  • After an initial consultation and price estimate, a non-refundable deposit of $100 is required to secure an appointment.

  • This deposit is necessary as dry ice must be ordered in advance for each vehicle service.

  • Payment must be made electronically via an invoice sent by the Company.

3.4 Appointment Confirmation – Upon receipt of the deposit, the Company will issue an appointment confirmation that includes the scheduled date, time, and the business address.

3.5 Cancellations & Changes –

  • The deposit is non-refundable under any circumstances, including appointment cancellations or rescheduling.

  • Clients are encouraged to confirm their availability before making a deposit to avoid forfeiture.

4. PAYMENT TERMS

4.1 Deposit Payment –

  • The deposit invoice will be sent electronically and must be paid via credit or debit card within the timeframe specified in the invoice.

  • Failure to pay the deposit within the specified timeframe may result in the cancellation of the appointment.

4.2 Final Payment –

  • A final invoice will be issued once the project or vehicle service is completed.

  • The total balance must be paid in full before or at the time of vehicle pickup.

  • The final payment amount will reflect the total service cost minus the previously paid deposit.

4.3 Accepted Payment Methods – The Company accepts the following payment methods:

  • Credit/Debit Cards

  • Cash

  • Zelle

  • We DO NOT accept checks or money orders.

4.4 Release of Vehicle/Project –

  • No vehicle or project will be released until the final invoice is paid in full and all payments have cleared.

  • The Company retains the right to hold the vehicle or project in the event of non-payment, and storage fees may apply for extended delays in payment

5. REFUND & CANCELLATION POLICY

5.1 Deposit Refunds

  • The $100 deposit is strictly non-refundable, regardless of any changes or cancellations made by the Client.

  • This policy applies even in cases of unexpected circumstances, including but not limited to schedule conflicts, personal emergencies, or vehicle-related issues.

  • If the Client wishes to reschedule, a new deposit may be required based on the availability of appointment slots.

5.2 Service Refunds

  • Once a service has been initiated or completed, no refunds will be issued under any circumstances.

  • Results may vary depending on the condition of the vehicle, and dissatisfaction with the aesthetic outcome is not grounds for a refund.

  • If the Client is concerned about potential outcomes, they are encouraged to consult with us before booking to set realistic expectations.

6. WARRANTIES & GUARANTEES

6.1 Dry Ice Cleaning – No Performance Guarantee

  • We do not guarantee or warrant any specific results from our dry ice cleaning process.

  • The effectiveness of cleaning varies depending on factors such as:

    • The age and condition of the vehicle.

    • The type and extent of contamination.

    • Prior treatments or coatings applied to the vehicle.

  • Any perceived incomplete cleaning or aesthetic imperfections following the service do not qualify for refunds or rework.

6.2 Anti-Corrosive Coating – Limited One-Year Warranty

  • We offer a one-year limited warranty on anti-corrosive coatings, covering both parts and labor under the following conditions:

    • If the coating fails due to installation error or product defect, we will reapply it at no cost within one (1) year of the original application date.

    • The warranty applies only to the areas where the coating was applied by us.

6.3 Warranty Exclusions

  • The warranty does not cover:

    • Damage caused by chemical exposure (e.g., fuel spills, harsh cleaning agents, road salt).

    • Damage resulting from abrasions, impacts, or physical wear (e.g., off-road driving, scraping, improper cleaning techniques).

    • Any issues arising from neglect, misuse, or modifications performed by third parties after the service.

  • Warranty claims must be supported by proof of service and be reported promptly for evaluation.

7. DISCLAIMER OF LIABILITY

7.1 Pre-Existing Conditions & Hidden Issues

  • Clients acknowledge that dry ice cleaning may expose previously hidden issues, including but not limited to:

    • Leaking seals or fluid lines that were previously concealed by dirt, grime, or rust.

    • Surface imperfections, corrosion, or deterioration that were previously unnoticeable.

7.2 No Responsibility for Unforeseen Issues

  • We are not liable for any new mechanical, structural, or cosmetic issues that arise as a result of the removal of contaminants during the cleaning process.

  • If any new issues are discovered, all repairs or additional treatments will be the sole responsibility of the Client.

7.3 Client Due Diligence

  • Clients are encouraged to inspect their vehicle prior to service. If there are concerns regarding the structural integrity or potential exposure of hidden defects, the Client should consult a qualified mechanic before proceeding with our services.

8. LIMITATION OF LIABILITY

8.1 Exclusion of Indirect Damages

  • Under no circumstances shall Palm Beach Dry Ice Blasting be liable for:

    • Loss of vehicle use, downtime, or inconvenience caused by the service.

    • Additional repair costs that result from previously undetected issues uncovered during the cleaning process.

    • Any financial loss, including lost business opportunities or expenses incurred by the Client due to vehicle servicing.

8.2 Maximum Liability Cap

  • In the event of any claim, our total liability shall not exceed the total amount paid by the Client for the specific service performed.

  • This limitation applies to all claims, including but not limited to: breach of contract, negligence, or product liability.

9. CLIENT RESPONSIBILITIES

9.1 Accurate Information

  • Clients must provide complete and truthful details regarding their vehicle’s condition, previous treatments, modifications, or any known mechanical issues before booking a service.

  • Failure to disclose relevant information may impact the effectiveness of the service and void any applicable warranties.

  • If any discrepancies in the vehicle’s condition are discovered upon arrival, we reserve the right to adjust the service quote or decline service.

9.2 Timely Vehicle Pickup

  • Clients are required to pick up their vehicle at the agreed-upon time following service completion.

  • If a Client fails to retrieve their vehicle within 24 hours of the scheduled pickup time, the following storage fees will apply:

    • $50 per day for the first three (3) days.

    • $100 per day thereafter.

  • Vehicles left for more than seven (7) days without prior arrangements may be subject to additional legal and administrative actions, including towing or impoundment at the Client’s expense.

9.3 Compliance with Terms

  • Clients are expected to comply with all company policies, safety guidelines, and staff instructions during their interaction with Palm Beach Dry Ice Blasting.

  • Disruptive, aggressive, or non-compliant behavior may result in immediate refusal of service, denial of future appointments, and forfeiture of any deposits paid.

  • Clients must respect the private property where services are performed and may not enter restricted areas without explicit permission.

10. GOVERNING LAW & DISPUTE RESOLUTION

10.1 Jurisdiction     

  • These Terms of Service shall be governed, interpreted, and enforced in accordance with the laws of the State of Florida, without regard to conflict of law principles.

10.2 Binding Arbitration

  • Any disputes, claims, or disagreements arising out of or related to these Terms or our services shall be resolved exclusively through binding arbitration in Palm Beach County, Florida.

  • Arbitration shall be conducted in accordance with the rules of the American Arbitration Association (AAA) or another mutually agreed-upon arbitration provider.

  • Class-Action Waiver: The Client expressly waives the right to participate in any class-action lawsuit or collective legal proceedings against Palm Beach Dry Ice Blasting.

  • Each party shall be responsible for its own legal costs and fees incurred in connection with the arbitration, except where otherwise required by law.

11. AMENDMENTS & UPDATES

11.1 Changes to Terms

  • Palm Beach Dry Ice Blasting reserves the right to modify, update, or revise these Terms of Service at any time, at our sole discretion.

  • Clients will be notified of any significant changes through one or more of the following methods:

    • A notification on our official website.

    • Direct email communication (if applicable).

    • A revised version of the Terms provided prior to future service bookings.

  • Continued use of our services after updates to these Terms constitutes the Client’s acceptance of the revised Terms.

Acknowledgment & Acceptance

By booking an appointment and using our services, you confirm that you have read, understood, and agreed to these Terms of Service.

Palm Beach Dry Ice Blasting
www.pbdryiceblasting.com

(561) 352-6470

restore@pbdryiceblasting.com